NEST OF IDEAS CONSULTING, LTD.

Nest of Ideas, is a leading company focused on three major areas including: Coaching/Consulting, Training, and Service performance .

Training programs cover a broad spectrum of business areas, including hospitality, health care, retail, real estate, financial services, automobile and aviation.

We have developed curriculum to suit specific organizations as well as generic programmes.  We provide “train the trainer” programmes and setting standards within organizations as well as determining standards for industry “Best in industry class”.

The Company was enlisted in the Ghana Customer Service “Hall of Fame” in October 2012, on the 3rd Ghana Customer Service Awards.

SERVICES

  • Develop Service performance programs that enhance a company’s performance through its people, systems and processes to ensure that the results are reflected in the Customer experience and Company’s profits.

 

  • Conduct Service performance surveys for clients to improve Service performance

 

  • Design Nest of Ideas Mystery Shopping tools and surveys to suit specific company needs

 

  • Provide a Customers Service Academy

CORE COMPETENCES

  • “Train the trainer” programmes promote continuous in–house training:
  • Customised training to meet company needs such as incorporating company’s vision and service strategy in training sessions.
  • Training Covers Customer service at all levels including the Executives of the company. Topics covered but not limited to Complaints Management, Essentials of Service, Effective Communication, Attitude the difference Maker.
  • Leadership Excellence programmes designed to give leaders cutting edge skills to make a difference for themselves and their organizations.
  • The Customer Service Academy serves as the vehicle for designing and delivering training programmes, however, the academy also moves to regions outside Accra to deliver training sessions.
  • One on one Training sessions is offered to leadership and helps groom executives with promise.
  • Leadership excellence workshops provide practical skills to executives to formulate strategies that yield results.
  • Face to face training is recommended, however, we also provide remote video conference training

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CONTACT

LOCATION
C900 MENSAH SARBAH ROAD
KOKOMLEMLE, ACCRA, GHANA

 

TELEPHONE
+233 504 404 002
+233 242 344 006