Nest of Ideas, is a leading company focused on Coaching/Consulting, Training, and Service performance
We have developed curriculum to suit specific organizations as well as generic programmes. We provide “train the trainer” programmes and setting standards within organizations as well as determining standards for industry “Best in industry class”.
who we are
Nest of Ideas Consulting was incorporated in Ghana in 2004 “to develop ideas, expand capabilities through practical training programs”.
The company has two main vehicles for delivering service – Customer Service Academy for training and coaching; and the research wing for measuring performance using different methods such as Mystery shopping; Net promoter’s score; Service Audit and other customer experience measurements, with a keen focus on Trend Analysis for each of our services.
In the Ghana Customer Service “Hall of Fame” in October 2012, on the 3rd Ghana Customer Service Awards.
Nest of ideas Consulting Ltd is a leading Company with focus on three major areas including: Coaching/Consulting, Training, and Service performance (Measurement/Metric).
Training programs cover a broad spectrum of business areas, including hospitality, health care, retail, real estate, financial services training, automobile and aviation. We have developed curriculum to suit specific organizations as well as generic programmes. We provide “train the trainer” programmes and setting standards within organizations as well as determining standards for industry “Best in industry class”.
In line with the above, the three step program for executives under the topic “Yes! I want my service to count in 2017” has been launched.
Service performance surveys conducted on Banks in Ghana 2014 (18 Banks), 2015(27 Banks) and Savings and loans Companies. These surveys have been used for service improvement in Banks to catapult the Banks to be recognised as Bank of the year for Customer Service. The story of The Prudential Bank -2016, are examples.
Copies of surveys that were widely publicized in the media, they are available on request.
who we are
“Train the trainer” programmes promote continuous in–house training
Customised training to meet company needs such as incorporating company’s vision and service strategy in training sessions.
Training Covers Customer service at all levels including the Executives of the company. Topics covered but not limited to Complaints Management, Essentials of Service, Effective Communication, Attitude the difference Maker.
Leadership Excellence programmes designed to give leaders cutting edge skills to make a difference for themselves and their organizations.
The Customer Service Academy serves as the vehicle for designing and delivering training programmes, however, the academy also moves to regions outside Accra to deliver training sessions.
Our CEO is a coach for CEOS and Entrepreneurs especially women, she helps them get turbocharged Talent to run their businesses without the stress. She also helps the women to grow profitable businesses without losing themselves in the process.
Face to face training is recommended, but we also do remote video conference training using Google Hangouts, Zoom or Skype if need be.
One on one Training sessions is offered to leadership and help groom executives with promise.
Leadership excellence workshops provide practical skills to executives to formulate strategies that yield results.
Businesses must leverage data to enhance customer experience
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Our Clients are across industries – Financial Services, Health Care, Insurance, Automobile and aviation and more