“Train the trainer” programmes promote continuous in–house training:
Customised training to meet company needs such as incorporating company’s vision and service strategy in training sessions.
Training Covers Customer service at all levels including the Executives of the company. Topics covered but not limited to Complaints Management, Essentials of Service, Effective Communication, Attitude the difference Maker.
Leadership Excellence programmes designed to give leaders cutting edge skills to make a difference for themselves and their organizations.
The Customer Service Academy serves as the vehicle for designing and delivering training programmes, however, the academy also moves to regions outside Accra to deliver training sessions.
One on one Training sessions is offered to leadership and helps groom executives with promise.
Leadership excellence workshops provide practical skills to executives to formulate strategies that yield results.
Face to face training is recommended, however, we also provide remote video conference training