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- “Train the trainer” programmes promote continuous in–house training:
- Customised training to meet company needs such as incorporating company’s vision and service strategy in training sessions.
- Training Covers Customer service at all levels including the Executives of the company. Topics covered but not limited to Complaints Management, Essentials of Service, Effective Communication, Attitude the difference Maker.
- Leadership Excellence programmes designed to give leaders cutting edge skills to make a difference for themselves and their organizations.
- The Customer Service Academy serves as the vehicle for designing and delivering training programmes, however, the academy also moves to regions outside Accra to deliver training sessions.
- One on one Training sessions is offered to leadership and helps groom executives with promise.
- Leadership excellence workshops provide practical skills to executives to formulate strategies that yield results.
- Face to face training is recommended, however, we also provide remote video conference training