• “Train the trainer” programmes promote continuous in–house training:
  • Customised training to meet company needs such as incorporating company’s vision and service strategy in training sessions.
  • Training Covers Customer service at all levels including the Executives of the company. Topics covered but not limited to Complaints Management, Essentials of Service, Effective Communication, Attitude the difference Maker.
  • Leadership Excellence programmes designed to give leaders cutting edge skills to make a difference for themselves and their organizations.
  • The Customer Service Academy serves as the vehicle for designing and delivering training programmes, however, the academy also moves to regions outside Accra to deliver training sessions.
  • One on one Training sessions is offered to leadership and helps groom executives with promise.
  • Leadership excellence workshops provide practical skills to executives to formulate strategies that yield results.
  • Face to face training is recommended, however, we also provide remote video conference training